General

Help Center Web Console (Ticket Management)

• Ticket Operation at Help Center
• User Guideline for Zendesk Help Center

Contact Information

• Support contact
• Sales Contact

Maintenance and Outage Information [GIO-US]

• Announcement: Operation under current (COVID-19) situation
• Periodic Maintenance Information (Every Thursday 17:00-19:00)
• 1/26/2023 Simple Backup May Fail Backup - Completed
• 3/5/2023 Simple Backup Failure - Completed
• 11/11-12 NY5 upstream circuit maintenance
• Acronis Simple Backup Service Maintenance 10/5 (completed)

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Useful Links

• Exchange Email Service
• Enterprise Email Service

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