Dear Valued Customer,
Please accept our sincerest apologizes for the inconvenience and loss of function you may have experienced due to the following incident. We have addressed a root cause of error and it has been fixed. Currently our service has running normally as intended.
- Time: 11/23/2020 09:44 - 09:51 (PT)
- Effected Services: GIO US E series and vFirewall
- Location: LA
- Effect: Some users experienced server reboot or network disconnection.
- Root Cause: One host from our computing cluster has been rebooted due to hardware error.