Dear Valued Customer,
Please accept our sincerest apologies for the inconvenience and loss of function you may have experienced due to the following incident. The service has been restored. We are investigating the root cause of the error.
Start: 9/28/2020 21:27 - 22:37 (PT)
Affected Services: GIO US E/VW series (LA)
Effect: Some users may experience a loss of network connectivity.
Root Cause: Datacenter facility network hardware failure.