Dear Valued Customer,
Please accept our sincerest apologizes for the inconvenience and loss of function you may have experienced due to the following incident. We have addressed a root cause of error and it has been fixed. Currently our service has running normally as intended.
Start: 7/20/2020 3:21 PM (ET)
End: 7/24/2020 12:48 PM (ET)
Effected Services: UMM (Legacy system, Pandora environment)
Customers who uses legacy system (Pandora) were effected. Current system (Site24x7) customers had no impact from this outage.
Effect: Monitoring had been stopped during the outage period
Root Cause: Internal system error