Dear Valued Customer,
Please accept our sincerest apologizes for the inconvenience and loss of service you may have experienced due to the following incident.
Date Start: 11/20/2018
Time Start: 22:58 (ET)
Date End: 11/21/2018
Time End: 00:41 (ET)
Effected Services: IIJ GIO US (NY9 and NY5)
Root Cause: DataCenter Facility Outage (Network issue)