Dear Valued Customer,
Please accept our sincerest apologizes for the inconvenience and loss of service you may have experienced due to the following incident.
Date Start: 10/05/2016
Time Start: 15:48 (ET)
Date End: 10/05/2016
Time End: 15:57 (ET)
Effected Services: IIJ GIO US (NY9 and NY5)
Root Cause: DataCenter Facility Outage (Power Supply)