GIO US service provides technical support.
Response Time Objective
24x7 Response for Facility Related Outage and Trouble.
8x5 Response for General Inquiry and customer isolated issues.
Email Address (English / Japanese)
Telephone for US customer (English / Japanese)
1-888-829-3207 or 212-440-8040 (press 3)
Telephone for Japan customer (English / Japanese)
Hours of Operation
24 x 7 (*)
(*) when we recognized your inquiry as non-Facility related issue or outage, it will be processed as 8x5 based response.
In order for us to provide technical assistance, you need to have GIO US active contract with us and registered personnel in our support database.